Frequently asked questions
Everything you need to know about hiring gear from OnPoint Studios. Can't find your answer? Email us directly.
How does the hire process work?+
Browse our catalogue, add items to your quote cart, select your hire dates, and submit your request. We'll review availability and send you a confirmed quote with final pricing. Once you accept the agreement and we receive payment, your gear is locked in.
Do I need to pay upfront?+
A deposit is required to confirm your booking, with the balance due prior to equipment release. Full payment terms will be outlined in your hire agreement.
Can I collect the equipment or do you deliver?+
Both options are available. You can collect from our Gold Coast location at a time agreed at booking. Delivery to your shoot location or venue is also available — delivery fees will be quoted based on your location.
What areas do you service?+
We are based on the Gold Coast and primarily service South East Queensland and Northern NSW. Delivery and collection is available across this region. Contact us if you're unsure whether we cover your area.
Are prices inclusive of GST?+
Yes. All prices displayed on this portal are inclusive of GST.
Do you offer multi-day discounts?+
Yes. Discounts apply automatically for hires of 2 days or more. A 2-day hire is charged at 1.8× the daily rate, 3 days at 2.4×, and each additional day adds approximately 0.45× the daily rate. You can see the exact pricing breakdown on each product page.
What ID do I need to provide?+
A valid government-issued photo ID (such as a driver's licence or passport) is required prior to equipment release. You can upload your ID directly through the hire agreement link we send you.
What happens if equipment is damaged or lost?+
You are responsible for equipment from the time of collection until return. Any damage, loss, or theft during the hire period is the hirer's liability. We strongly recommend ensuring your equipment is covered under your existing business or event insurance.
Can I extend my hire period?+
Extensions are possible subject to availability. Contact us as early as possible — at least 24 hours before your scheduled return — and we'll do our best to accommodate you.
What if I need to cancel my booking?+
Cancellation terms are outlined in your hire agreement. Generally, cancellations with sufficient notice will receive a refund of the deposit less an admin fee. Late cancellations or no-shows may forfeit the full deposit.
Do you provide technical support or operators?+
Our hire service is dry hire — equipment only, without an operator. We do offer AV event services with experienced operators through OnPoint Studios. Visit our main website for more details.
How do I know if the equipment is available for my dates?+
When you submit a quote request, we check availability against confirmed bookings and will confirm in our response. If an item is unavailable, we'll let you know and suggest alternatives where possible.
Is the security bond refundable?+
Yes. The security bond is fully refundable provided all equipment is returned on time and in the same condition it was collected. Once gear is checked in without damage, we'll process the bond refund to your nominated account or PayID.
How do I receive my bond refund?+
After your gear is returned and inspected with no issues, we'll refund the bond to your nominated bank account or PayID. You can enter your refund details through the booking portal — look for the "Bond Refund Details" card on your booking page. Refunds are typically processed within 1–2 business days of return.
What is the booking portal?+
The booking portal is a secure page linked in your quote and agreement emails. From there you can track your booking status, upload photo ID in advance, nominate an approved pickup person, and submit your bond refund bank or PayID details — all without needing to call or email us.
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