Privacy Policy

OnPoint Studios is an AV production and equipment hire business based on the Gold Coast, Queensland, Australia. ABN: 80 765 057 815. You can contact us at info@onpointstudios.com.au.

We collect personal information that is necessary to process your hire booking, including:

• Full name and contact details (email address, phone number)
• Business name and ABN (if applicable)
• Delivery or collection address
• Government-issued photo identification (required prior to equipment release)
• Payment information (processed securely via our invoicing provider — we do not store card details)
• Hire history and equipment preferences
• Communications between you and OnPoint Studios

We also collect limited technical information when you use this portal (IP address, browser type, pages visited) for security and analytics purposes.

We collect your information:

• Directly from you when you submit a quote request or hire agreement
• When you upload photo identification through our portal
• When you contact us via email or phone
• Automatically through portal usage logs

We use your personal information to:

• Process and manage your equipment hire booking
• Verify your identity before releasing equipment
• Issue invoices and process payments
• Contact you regarding your booking, including reminders and updates
• Comply with our legal obligations
• Improve our services

We do not use your information for unsolicited marketing without your consent.

We do not sell, rent, or trade your personal information. We may share it with:

• Service providers — including our invoicing platform (Xero), email delivery service (Resend), and cloud infrastructure (Supabase/Vercel) — solely to operate our hire portal
• Law enforcement or regulators — where required by law or to protect our rights

All third-party providers are required to handle your data in accordance with applicable privacy laws.

Photo ID is collected for identity verification purposes only and is stored securely. It is not shared with third parties except where legally required. You may request deletion of your stored ID at any time by contacting us.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our portal uses industry-standard encryption (HTTPS/TLS) and access controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Hire records are generally retained for 7 years for accounting and legal purposes. You may request earlier deletion of non-essential data by contacting us.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your data (subject to legal retention requirements)
• Make a complaint about how we handle your information

To exercise any of these rights, contact us at info@onpointstudios.com.au. We will respond within 30 days.

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our services after any update constitutes acceptance of the revised policy.

For any privacy-related questions or requests, please contact: